Terms of Service

1. Acceptance of Terms

Welcome to Saroop Industries. By accessing or using our website, products, or services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms constitute a legally binding agreement between you and Saroop Industries ("we," "our," or "us").

2. Use of Website

2.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our website and services. By using our website, you represent that you meet these requirements.

2.2 License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for legitimate business purposes in accordance with these Terms.

2.3 Prohibited Activities

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Interfere with or disrupt our website or servers
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Copy, reproduce, or distribute our content without permission
• Use automated systems (bots, scrapers) to access our website
• Impersonate another person or entity
• Harass, abuse, or harm others

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product information is complete, accurate, or error-free. We reserve the right to correct errors and update information at any time without prior notice.

3.2 Pricing

All prices are subject to change without notice. Prices quoted are in the specified currency and may not include applicable taxes, duties, or shipping costs. We reserve the right to refuse or cancel orders with pricing errors.

3.3 Orders and Quotations

Requests for quotations do not constitute binding offers. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including product unavailability, pricing errors, or suspected fraud.

3.4 Minimum Order Quantities

Certain products may have minimum order quantity (MOQ) requirements. MOQs will be communicated during the quotation process.

4. Intellectual Property

4.1 Ownership

All content on our website, including text, graphics, logos, images, videos, software, and other materials, is the property of Saroop Industries or its licensors and is protected by intellectual property laws.

4.2 Trademarks

Our company name, logo, and product names are trademarks of Saroop Industries. You may not use these trademarks without our prior written consent.

4.3 Restrictions

You may not modify, reproduce, distribute, create derivative works, publicly display, or exploit our content without our express written permission.

5. Payment Terms

Payment terms will be specified in individual quotations or purchase orders. Standard payment terms include:

• Payment methods accepted (wire transfer, letter of credit, etc.)
• Payment schedule and due dates
• Late payment fees and interest charges
• Currency and conversion rates

Failure to make timely payments may result in order cancellation, suspension of services, or legal action to collect outstanding amounts.

6. Shipping and Delivery

Shipping terms will be specified in individual quotations. We offer various shipping methods including:

• FOB (Free on Board)
• CIF (Cost, Insurance, and Freight)
• DDP (Delivered Duty Paid)

Delivery dates are estimates and not guaranteed. We are not liable for delays caused by customs, shipping carriers, or events beyond our control.

7. Quality Assurance and Warranties

7.1 Product Quality

We manufacture products according to industry standards and specifications. All products undergo quality control inspections before shipment.

7.2 Warranty

We warrant that our products will be free from defects in materials and workmanship under normal use for the period specified in individual quotations (typically 6-12 months from delivery date).

7.3 Warranty Claims

To make a warranty claim, you must:

• Notify us within 7 days of discovering a defect
• Provide proof of purchase and defect documentation
• Allow us to inspect the defective products
• Return defective products if requested (at our expense)

7.4 Warranty Limitations

Our warranty does not cover:

• Normal wear and tear
• Improper installation or use
• Unauthorized modifications
• Damage from accidents, misuse, or negligence
• Products not stored or handled properly

7.5 Disclaimer

EXCEPT AS EXPRESSLY STATED ABOVE, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8. Returns and Refunds

Returns are accepted under the following conditions:

• Products are defective or damaged upon arrival
• Wrong products were shipped
• Products do not meet agreed specifications

Returns must be requested within 7 days of delivery. Custom-made or special-order products are non-returnable unless defective.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAROOP INDUSTRIES SHALL NOT BE LIABLE FOR:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages exceeding the amount paid for the products
• Damages arising from product use or inability to use products
• Damages caused by third-party products or services

10. Indemnification

You agree to indemnify, defend, and hold harmless Saroop Industries from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our website or products
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your misuse or modification of our products

11. Force Majeure

We are not liable for delays or failures in performance resulting from events beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, fires)
• War, terrorism, or civil unrest
• Government actions or regulations
• Strikes or labor disputes
• Epidemics or pandemics
• Supplier failures or material shortages
• Transportation disruptions

12. Confidentiality

Both parties agree to keep confidential any proprietary information disclosed during business transactions, including:

• Pricing and cost information
• Technical specifications and drawings
• Business strategies and forecasts
• Customer and supplier information

Confidential information must not be disclosed to third parties without prior written consent.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or business transactions shall be resolved through:

• Negotiation: Good faith discussions between parties
• Mediation: If negotiation fails, binding mediation
• Arbitration: Final binding arbitration in Ludhiana, Punjab, India

13.3 Jurisdiction

If arbitration is not applicable, you agree to submit to the exclusive jurisdiction of courts in Ludhiana, Punjab, India.

14. Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any quotations or purchase orders, constitute the entire agreement between you and Saroop Industries regarding use of our website and services.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: